Custom buttons

With custom CSS in your theme, you can now create your own custom button styles:

container-styles

In the screenshot above, we have added a custom “Link” button and a custom “Sign in with Google”-style button.

Simply add a .userflow-custom-button-<name> class in your theme’s custom CSS (only available on the Pro plan). The style will show up in the button’s side panel in the builder.

custom-css

Freshdesk knowledge base search

Resource center now supports searching directly in Freshdesk knowledge bases.

Searching directly typically gives better results than the default Google Search option.

To use, simply pick Freshdesk in the Knowledge base provider field in the side panel of your knowledge base block in the resource center builder.

Columns, containers and custom CSS

Today we’re shipping a huge round of updates to our rich content editor.

You can now lay out content in columns, put content inside styled containers, put buttons and questions anywhere (not just in the bottom) and even add custom CSS for when you really need to tweak your style.

intro

Let’s dig in!

Read full post

HubSpot & Zendesk knowledge base search

Resource center now supports searching directly in HubSpot and Zendesk knowledge bases.

Searching directly typically gives better results than the default Google Search option.

Pick your provider in the new Knowledge base provider field in the resource center builder:

knowledge-base-block-settings

Userflow is SOC 2 Type 2 compliant

Happy Thursday! We got some great news for all of you.

Back in January we became SOC 2 Type 1 compliant, and we are now happy to announce that we have reached the next step of being SOC 2 Type 2 compliant.

The review was done by Johanson Group LLP with the help of the Drata platform.

SOC 2

Security, privacy and availability is a top priority for Userflow and we will continue to do annual SOC 2 reviews to make sure we stay compliant.

New policies

As mentioned in the Type 1 announcement, then as part of our SOC 2 audit we’ve updated our security policies. You can find all of them in our Security Overview. These updates only adds tighter controls to our older policies that were already strong.

Cheers,
— Sebastian and Esben, founders of Userflow

Custom scale survey question

We’ve added a new question type: Scale.

With Scale questions, you can pick your own minimum value, maximum value and optional left/center/right labels.

Use it, for example, to build SEQ (Single Ease Question) surveys:

Scale

Simply choose Scale in the Question type field, then adjust the Scale range as needed:

Scale question builder

The Analytics tab will display aggregated analytics, similar to how Star rating and NPS works.

Custom resource center launcher

If you’ve always dreamed of rendering your own resource center launcher instead of the default launcher, today’s your day!

This is what the default launcher looks like:

Default launcher

You can now hide it via Userflow.js by calling this right after userflow.init():

userflow.setResourceCenterLauncherHidden(true)

Then add your own button or menu item in your app, which programmatically opens the resource center via:

userflow.openResourceCenter()

See full example in the Userflow.js docs

Resource Center: Always-on, contextual and personalized help widget

Our biggest release this year (so far!), Resource Center, will be the main way your users access help directly in your app.

The Resource Center is a help button that’s always available in the corner of the page:

Collapsed Resource Center

When clicked, it expands, showing a list of customizable blocks that let users search your existing knowledge base, find and start flows/tours on demand, and see contextual (e.g. tied to a page) or personalized (e.g. based on user type) links and other information.

Expanded Resource Center

It seamlessly integrates with your live-chat provider so that users can start conversations using the chat icon in the customizable Contact block, which can also contain information about emailing and calling you.

If the user has an active checklist, it’s even integrated into the Resource Center.

Finally, the Resource Center has a global search function, which lets users search through all blocks, showing results from both your flows and your knowledge base.

Resource Center theming

With our new base color theming options, getting a great-looking Resource Center that looks like a native part of your app is super easy:

Resource Center theming

Here’s a full video walkthrough of the Resource Center:

We’re excited to see what you’ll build with Resource Center! To build your own, go to Content, click Create content and select Resource center. Resource Center is available in all Userflow plans.

For more information, Read more in our Resource Center guide

Userflow is SOC 2 Type 1 certified

Happy Friday! We got some great news for all of you.

To prove our high commitment to strong security, availability and privacy, we have gone through SOC 2 Type 1 certification with the help of Drata and Johanson Group LLP.

SOC 2

SOC 2 Type 2 is next

We’re already in progress with our SOC 2 Type 2 audit and plan to have the report ready in April 2022. We’re already now living up to the SOC 2 Type 2 requirements. We’ll will be running annual SOC 2 Type 2 certification going forward.

New policies

As part of our SOC 2 audit we’ve updated our security policies. You can find all of them in our Security Overview. These updates only adds tighter controls to our older policies that were already strong.

Cheers,
— Sebastian and Esben, founders of Userflow

New "Flow is currently active" condition

You can now make conditions based on whether a flow/checklist is currently active for users:

Flow condition

This is useful if you, for example, want to conditionally show a content item only if another flow/checklist is currently active (or not).