We’ve added a new Default Search Query setting for your resource center’s knowledge base block. With this update, when users access your knowledge base block, it will pre-populate with a search query to display suggested articles.
Before this update, displaying suggested articles was only possible with the Google Search knowledge base provider, since other providers didn’t support API calls with empty queries. This new feature expands that capability to all knowledge base providers.
The Default Search Query field uses a Liquid template, meaning you can customize the search based on user attributes or the current page. So, you can set different default searches for different pages to display relevant articles to your users.
If you choose not to fill in the Default Search Query field, no worries. We’ll simply use your company name as the default search. This way, instead of an empty list, your users will always find some relevant content.