What counts as an MAU (Monthly Active User)?
A user counts as active in a given month if they visit your app where Userflow is installed. Example: If you
have 10,000 users in your database, and 6,000 of them signed into your app within the last month, then you
have 6,000 MAUs.
In rare cases, where your users average more than 1,000 events each (less than 1% of our customers reach
this), MAUs will be calculated as the total number of events divided by 1,000.
What counts as team member?
A team member is a person with access to your Userflow account. They can build flows, analyze users and manage
settings. Example: If you have 5 team members, you can invite 4 other users to join you.
How many views can my flows and checklists get?
What happens if I exceed my plan's limits?
If you e.g. want to invite an extra team member, create more flows or environments, then you'll be prompted to
upgrade to the next plan. If you exceed the number of MAUs that's included in your plans, we'll reach out to you
about an upgrade.
Can I pay yearly?
Yes! Just choose yearly billing when entering your card details after your 14-day trial expires. You'll save
What kind of support do you offer?
Your experience is the most important thing to us! We promise expert-level support via email, live-chat and
occasional video/phone. We answer questions very fast (usually within minutes during business hours), and never
hesitate getting into the machinery to help you.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade at any time, as long as you don't exceed the new plan's
Do I have to sign a long-term contract?
No. You just pay as you go — month-to-month (or year-to-year if you choose yearly
billing). You can cancel anytime without penalty.
What if I want to cancel?
If you decide that Userflow is not for you, you can easily cancel your account under Settings
Is Userflow GDPR compliant?
Yes! We're fully GDPR compliant and participate in the EU-US and Swiss-US Privacy Shield Framework. See also our
Will my data be private and safe?
Yes! You and your users' data are yours and yours alone. They're safe with us. We do not, and will never, sell
or share this data with anyone else. Our servers are hosted in Google Cloud Platform, and all communication with
our service is encrypted. See also our Security policy