Costs less than dropping new users during onboarding

A user is considered active if they visit your app where Userflow is installed within the last 1 month. This count is a rolling window, not fixed to specific calendar months. For example, if today is the 15th of April, we're looking at user activity from the 16th of March to today. So, if you have 10,000 users in your database and 6,000 of them signed into your app in the past 1 month, then you have 6,000 MAUs.

In rare cases, where your users average more than 1,000 events each (less than 1% of our customers reach this), MAUs will be calculated as the total number of events divided by 1,000.

You can add additional bundles of 5,000 MAUs at $80/month on annual billing or $100/mo on monthly billing. Additional MAU bundles above 100,000 MAUs are discounted by 50%.

AI Assistant delivers automated answers to your users' questions within your app, leveraging your knowledge base and website, and powered by OpenAI's GPT-4.

Each question/answer pair counts as a "message" in a given month. Each plan comes with a number of AI messages per month included.

You can add additional bundles of 500 AI messages/mo at $80/month on annual billing or $100/mo on monthly billing.

A team member is a person with access to your Userflow account. They can build flows, analyze users and manage settings. Example: If you have 3 team members, you can invite 2 other users to join you.

Additional team members cost $16/mo per seat on annual billing and $20/mo per seat on monthly billing. The Pro and Enterprise plans comes with unlimited team members.

Unlimited!

If you exceed the number of MAUs or AI messages that's included in your plans, you will be automatically upgraded with the additional bundles fitting to your level. The owner of the account will receive an email notification when this happens.

Yes! Just choose yearly billing when entering your card details after your 14-day trial expires. You'll save 20%.

Your experience is the most important thing to us! We promise expert-level support via email, live-chat and occasional video/phone. We answer questions very fast (usually within hours or minutes during business hours), and never hesitate getting into the machinery to help you.

Yes, you can upgrade or downgrade at any time, as long as you don't exceed the new plan's limits.

No. You just pay as you go — month-to-month (or year-to-year if you choose yearly billing). You can cancel anytime without penalty.

If you decide that Userflow is not for you, you can easily cancel your account under Settings -> Billing.

Yes, when you buy a subscription you can remove "Made with Userflow" under Settings → Company. On the Pro plan and up you can remove it from all content. On Startup you can remove it from all content except the resource center..

Yes! We're fully GDPR compliant. See our Privacy regulation overview.

Yes! We're SOC 2 Type 2 certified. Read more in our Security Overview.

Yes! You and your users' data are yours and yours alone. They're safe with us. We do not, and will never, sell or share this data with anyone else. Our servers are hosted in Google Cloud Platform, and all communication with our service is encrypted. See also our Security Overview.

Check our Help center or chat with us.