Blog

Until now, launchers were always hidden while a flow was active.

We've added a new setting in the launcher builder: Show launcher while flows are active

If you enable this setting, the launcher will keep showing even while a flow is active.

To make it easy to tell when you're in a Staging environment in Userflow, we now mark the UI with a yellow top border and the name of the environment. This is shown in places where data/analytics is related to just that environment.

By default your Production environment is not highlighted, and all other environments are highlighted.

You can change which environments should be highlighted under Settings -> Environments.

We’ve now made it possible to change the alignment of buttons directly in the builder.

Simply select a button, then use the new Button alignment tool in the toolbar:

We’ve also added a few new alignment options, in addition to the existing Left, Center and Right: Space between, Space evenly, Space around.

In our latest update, we’re excited to unveil a feature that’s been high on your wishlist: Userflow Announcements.

At Userflow, our mission is to enhance user communication and engagement. With the introduction of Announcements, we’re taking a significant step forward in this journey.

Announcements offers a straightforward and effective method for sharing updates directly within your app’s resource center. Picture it as a modern, digital bulletin board where you can effortlessly display information about new features, improvements, or any other news that matters to your users.

Key features

• Notification badge: An unread counter, displayed directly on your resource center launcher, indicating if there are unread announcements.
• Notification levels: Choose how to notify users: silently, with a notifiation badge, or with a popout.
• Scheduling: Post announcements immediately or schedule them for later.
• User segmentation: Send announcements to specific user segments.
• Automatic tracking: Know which users have seen your announcements.

How to use Announcements

You can start using Announcements in just a few clicks. Publish your announcements, and add the new Announcements block to your resource center.

Read more in our Announcements guide

We’ve got something new for you: Banners! Straightforward and effective, these are designed to help you communicate better within your app.

What are Banners for?

Simply put, banners are a direct line to your users. Want to share a quick update, a maintenance notice, or highlight a feature? Use a banner.

Features at a glance

1. Selective display: Show banners to specific users or on selected pages. It’s all about sending the right message to the right people at the right time.
2. Placement choices: Add banners at the top, bottom, or embedded within container elements in your app. Wherever it fits best, to get that native feeling.
3. Customize appearance: Make sure the banner fits your app’s look. Adjust layout, size, and colors.
4. Call-to-action buttons: Link to an app page, open a blog post in a new tab, start a flow, and more.

How to use banners

Head to the new Banners menu item in Userflow, set it up as you want, then hit Publish. That’s it.

Read more in our Banners guide

We want to hear from you

Give banners a go and tell us what you think. Your feedback helps us make better tools.

Here’s to even better in-app communication.

Cheers, The Userflow Team

Our new Alerting feature helps you keep a close watch on the performance of your content. It notifies you, for instance, if a flow’s views fall below a set limit within a certain timeframe or if its completion rate drops.

This is especially valuable if an unintended change occurs in your Userflow.js configuration or there’s a significant alteration in your app’s elements.

You define custom alert policies, monitoring selected metrics and thresholds:

When an alert is triggered, your team is immediately notified via email:

Read more in the Alerting guide

The Step funnel (found on the Analytics tab for flows) now displays how often a tooltip step’s target element could not be found in your app.

This is helpful to debug the performance of a flow and spot issues. If a tooltip target can’t be found, it’s typically either because the user simply navigated away (and the flow was correctly auto-dismissed), or because there’s a problem with your flow, e.g. caused by a change in your app, which you can fix by reselecting the element in the builder.

See the right-most column here:

You can click the percentage number to see all the users it happened for, including which URL they were on:

The assistant can now load your Salesforce Knowledge Base articles directly via the Salesforce API. It works even if your Knowledge Base requires user authentication. You can easily filter which categories you want to include.

See this guide for setup instructions

We are excited to announce our Userflow-LogRocket Integration, which makes it easier to analyze and improve your onboarding.

LogRocket is a session replay, error tracking, and product analytics tool.

Our new Userflow-LogRocket integration enables you to see Userflow content such as flows, checklist and resource center in LogRocket’s session replay view. Without this integration, Userflow’s content appears as striped-out rectangles. So by adding it you can easier analyze and improve your onboarding.

Read more in the documentation

We’ve added a new Default Search Query setting for your resource center’s knowledge base block. With this update, when users access your knowledge base block, it will pre-populate with a search query to display suggested articles.

Before this update, displaying suggested articles was only possible with the Google Search knowledge base provider, since other providers didn’t support API calls with empty queries. This new feature expands that capability to all knowledge base providers.

The Default Search Query field uses a Liquid template, meaning you can customize the search based on user attributes or the current page. So, you can set different default searches for different pages to display relevant articles to your users.

If you choose not to fill in the Default Search Query field, no worries. We’ll simply use your company name as the default search. This way, instead of an empty list, your users will always find some relevant content.