If you’re using our AI Assistant, you can now utilize its sources for searching in your resource center’s knowledge base block.
It works like this:
- The assistant already crawls your website/knowledge base and indexes all the text.
- When users search in your resource center’s knowledge base block, it finds related documents from the assistant and lists them as search results.
- It uses semantic search, which in many cases is better than simple keyword-based search. It means that the AI can tell whether texts are referring to the same topics, even if you use slightly different words.
This is a good alternative to the default Google search option, since you get full control over what content to include and when to retrain/reindex. It may also provide better search results than your own knowledge base provider offers.
Searching via the assistant is a free service (only AI Assistant messages is a paid feature).