Element not found

As you might have discovered, Userflow’s element selector is very sophisticated. Sometimes however, you might run into a situation where an element you selected is not found.

If you have “Missing tooltip target behavior” set to show an error, it will look like this when Userflow cannot find an element.

You navigated away

Below we list the four primary reasons this happens and the related solutions.

1. Element has dynamic text

An element with dynamic text means that a part of the text in the element changes slightly for each user. E.g. a custom name.

This can easily be managed by ticking “Dynamic text” when you select the element. Note that for elements with a lot of text we automatically assume it to be dynamic.

dynamic text

2. Element looks significantly different for different users

Sometimes an element looks different for different users (e.g. trial user vs. paid user) - This should in general not have an impact, but in certain cases it does.

If the changing part is text, do the same as (1). If it is not text, then try to select a part of the element that excludes the dynamic part or potentially go to manual CSS as a last resort.

3. Element uses dynamic CSS

Some applications use dynamic CSS class names, which means the CSS class names either change for each user or after each deployment. This makes it extra tricky for Userflow since the element is no longer “the same” from our point of view.

To solve this, you will need a bit of help from your developers, You can learn more about this in our guide about Element inference and dynamic class names.

4. You never transitioned from the previous step

In some cases the reason Userflow cannot find the element is that you are still on a previous step that relates to a previous page, but you transitioned to the new page of the step you want to be on. This can be due to a wrongly configured trigger or similar.

To find out if this is the case, then use preview to test your flow. In preview the “Navigated away” message will give you a yellow message that highlights the step where Userflow cannot find the element.

You navigated away in preview

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