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Sometimes the AI Assistant's answer just isn't enough, and users may want to reach out to your human support instead.

We have some very exciting news. As announced in a press release today, Userflow has joined forces with Beamer to create an all-in-one growth toolkit.

You can now connect Userflow to your Intercom account, and let Userflow read your Intercom Knowledge Base articles.

We now support CSAT-style rating for the AI Assistant's replies. If enabled, users will see a list of emojis to rate the conversation on a scale from 1 to 5 (can be customized).

We've added an easy way to make small text in the rich content editor:

You can now test auto-start conditions for your flows/checklists directly in the builder, without having to publish them first.

If you use one of our CRM integrations (e.g. Salesforce or HubSpot), you might have noticed that we prefix fields created in the CRM with userflow_user_ or userflow_company_.

For testing purposes, you can now mark announcements as unread. Go to the announcements' Analytics tab, then find the user in the list under Users that saw this announcement, and finally click Mark as unread in the three-dot menu.

Until now, launchers were always hidden while a flow was active. We've added a new setting in the launcher builder: Show launcher while flows are active If you enable this setting, the launcher will keep showing even while a flow is active.

To make it easy to tell when you're in a Staging environment in Userflow, we now mark the UI with a yellow top border and the name of the environment. This is shown in places where data/analytics is related to just that environment.