CSAT rating for AI Assistant replies

Sebastian Seilund

February 1, 2024

2 min 33 sec. read

Userflow Updates

Sebastian Seilund

February 1, 2024

2 min 33 sec. read

We now support CSAT-style rating for the AI Assistant's replies.

If enabled, users will see a list of emojis to rate the conversation on a scale from 1 to 5 (can be customized).

In the AI Assistant builder, you can now switch the Rating mode field to Scale (CSAT). You can configure how many rating options the user should get, the default being 5. By default, we'll display our own custom emojis. You can use custom labels if you e.g. want to use unicode emojis instead.

Ratings appear on the AI Assistant's Analytics tab.

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About the author

Sebastian Seilund

Userflow

Co-Founder of Userflow

Sebastian Seilund is the co-founder and former CEO of Userflow, where he built one of the leading user onboarding platforms for SaaS companies. With experience as a software engineer at Google and having founded multiple successful software companies, including Denmark's first user-friendly accounting software, Sebastian brings deep technical expertise to discussions about product-led growth and user experience.