Intercom Knowledge Base integration

You can now connect Userflow to your Intercom account, and let Userflow read your Intercom Knowledge Base articles.

The articles can be used in 2 places:

  1. As a source for your AI Assistant. It's typically easier to use Intercom as a direct source instead of using the Web Crawler source. With the Intercom source, you can filter which Intercom sections you want to include.
  2. In your resource center's knowledge base, Userflow can search directly in your Intercom Knowledge base.

To set it up, go to Settings -> Integrations -> Add integration. Then either add Intercom as an AI Assistant source, or choose it as your Knowledge base provider in the resource center builder.

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