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Userflow Updates

Zendesk Knowledge Base Integration

blog author
Sebastian Seilund

April 17, 2024

We have extended the capability of our Zendesk integration for the Resource center knowledge base search.

Before you could search in public Zendesk knowledge bases using the public search, or indirectly in authenticated Zendesk articles using the AI assistant.

But you can now connect Userflow to your Zendesk account, and let your Userflow resource center read your Authenticated Zendesk Knowledge Base articles without using the AI assistant.

To set it up, go to Settings -> Integrations -> Add integration and connect with Zendesk. Then go to the Resource Center and add Zendesk as your Knowledge base provider in the knowledge base block.

2 min 33 sec. read

blog single image
Userflow Updates

Zendesk Knowledge Base Integration

blog author
Sebastian Seilund

April 17, 2024

We have extended the capability of our Zendesk integration for the Resource center knowledge base search.

Before you could search in public Zendesk knowledge bases using the public search, or indirectly in authenticated Zendesk articles using the AI assistant.

But you can now connect Userflow to your Zendesk account, and let your Userflow resource center read your Authenticated Zendesk Knowledge Base articles without using the AI assistant.

To set it up, go to Settings -> Integrations -> Add integration and connect with Zendesk. Then go to the Resource Center and add Zendesk as your Knowledge base provider in the knowledge base block.

2 min 33 sec. read

We have extended the capability of our Zendesk integration for the Resource center knowledge base search.

Before you could search in public Zendesk knowledge bases using the public search, or indirectly in authenticated Zendesk articles using the AI assistant.

But you can now connect Userflow to your Zendesk account, and let your Userflow resource center read your Authenticated Zendesk Knowledge Base articles without using the AI assistant.

To set it up, go to Settings -> Integrations -> Add integration and connect with Zendesk. Then go to the Resource Center and add Zendesk as your Knowledge base provider in the knowledge base block.

About the author

Co-Founder of Userflow

Sebastian Seilund is the co-founder and former CEO of Userflow, where he built one of the leading user onboarding platforms for SaaS companies. With experience as a software engineer at Google and having founded multiple successful software companies, including Denmark's first user-friendly accounting software, Sebastian brings deep technical expertise to discussions about product-led growth and user experience.

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