Zendesk Knowledge Base Integration

We have extended the capability of our Zendesk integration for the Resource center knowledge base search.

Before you could search in public Zendesk knowledge bases using the public search, or indirectly in authenticated Zendesk articles using the AI assistant.

But you can now connect Userflow to your Zendesk account, and let your Userflow resource center read your Authenticated Zendesk Knowledge Base articles without using the AI assistant.

To set it up, go to Settings -> Integrations -> Add integration and connect with Zendesk. Then go to the Resource Center and add Zendesk as your Knowledge base provider in the knowledge base block.

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