Subprocessors

Userflow uses third party subprocessors, such as cloud computing providers and customer support software, to provide our services. We enter into GDPR-compliant data processing agreements with each subprocessor, extending GDPR safeguards everywhere personal data is processed.

Subprocessors are split into 2 groups:

1. Subprocessors used for data about your own customers/users, which Userflow in GDPR terminology is the processor of, and you are the controller of.
2. Subprocessors used for data about you (our customer), which Userflow in GDPR terminology is the controller of.

Data about your customers/users

We are a processor of data about your users/customers. We do not share or sell this data with any other providers. We only store it in our data center hosted with Google Cloud Platform.

• Google Cloud Platform. Cloud services provider. USA.

Data about you

Userflow is the controller of data about you (our customer). This does not include data about your customers/users.

• Byteplant. Email address verification. Germany.
• ChartMogul. Subscription metrics tracking. Germany.
• Elastic. Application logging. USA
• Google Cloud Platform. Cloud services provider. USA.
• Heap, Product analytics. USA.
• Hubspot. CRM. USA.
• Intercom. Help desk and email service. USA.
• Intuit. Accounting software. USA.
• LogRocket. Trial user behavior analytics (note that LogRocket is NOT active for active paying users). USA.
• Mixpanel. Product analytics. USA.
• Notion. Used for issue tracking, where customer names may be referenced. USA.
• Postmark. Transactional email service. USA.
• Sentry. Application monitoring. USA.
• Slack. Used for notifications about customers. USA.
• Stripe. Payment processing. USA.
• Synder/CloudBusiness. Synchronization of customer and revenue data from payment provider to accounting software. USA.
• Typeform. Spain.
• Webflow, Web Hosting, USA‍
• Zapier. Used for synchronizing customer data between other subprocessors. USA