vs.
Why Userflow is better
Better UX - Kanban builder with advanced element selection and triggers.
Advanced content targeting - More than just user attributes and urls.
Sophisticated localization and environment control.
Ability to branch flows (choose your own adventure).
Advanced analytics - Graphs of completion and drop off rates.
Advanced theming capabilities - Fit the content perfectly to your app.
No-code event tracking
More fit for purpose - Only focused on product tours and onboarding.
Better and faster support - Don't get stuck in a ticket queue.
Full feature comparison
Userflow
Intercom
Pricing
Pricing
$$$
$$
Content
Flows/Tours/Guides
Resource Center (Self-help widget)
Checklists
Surveys/NPS - Stand-alone
Surveys/NPS - Embedded in Flows
Hotspots
Launchers
Banners - Top or bottom
Banners - Embedded
Builder UX
Point-and-click element selection
Limited
End-to-End Overview
Keyboard shortcuts
Drag'n'drop
Resource Center (Self-help widget)
Find and start flows on demand
Embedded checklist
Live-chat integration
Knowledge base search
Only their own
Contextual/personalized blocks
Custom action blocks
Via integration
Announcements/Release log
AI Assistant
Environments and Version Control
User data isolated between environments
Publish content to individual environments
Version Control and History
Extra cost
Custom Theming
Basic styling
Advanced theme editor
Dynamic theme variations
Users and Tracking
User profiles with activity feed
Custom user attributes
Custom events
Company profiles and events
Content Analytics
A/B test segments
Alerting (Errors/performance)
Logic-based flows
Basic auto-start conditions
Advanced auto-start conditions (e.g. Element based)
"If this, then that" rules within flows
Branch flows based on conditions
Snooze flows
Localization
Multi-language - Ability to translate without duplicating content
Update translated flow without unpublishing/duplicating
Translate images/videos
Right-to-Left (RTL) support
Technology Support
Iframes
Shadow DOM
?
Electron apps
Integrations
REST API
Webhooks
Single Sign-On (SSO)
Mixpanel integration
One Way Only
Segment integration
Amplitude integration
One Way Only
Heap integration
Zapier integration
HubSpot integration
Not real-time
Salesforce integration
No-code event tracking
Point-and-click element selection
Multi-condition tracking
Detect element presence
Privacy- and security-friendly
Support & service
Live-chat and email support
Slow
Concierge support
High cost
